2020 ushered a change - the new normal (as netizens lovingly call it), virtual interactions, innumerable calls over Zoom, Teams, Google Meet, what-have-you. Phew!
Technology has significantly improved the recruitment process. Recruiters no longer have to rely on resumes to assess whether a candidate is suitable for an interview or not. Conducting pre-employment assessments has ensured that only relevant candidates are shortlisted for interviews.